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Email Policy

Our email address is You can use this email address to communicate with our practice, including all of our doctors and staff, subject to the warnings discussed below.

We aim to respond to emails within three business days of receipt. If you require a more urgent response, please call us on 03 98901024 to ensure we address your query sooner.  

Warning regarding the security of email communications:


Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).

For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications, or we may send you a link which is password protected.